Returns & Exchanges

At Vault X, we stand by the craftsmanship of our fashion collections and offer a seamless 30-day return policy for all unworn items with original tags attached. Whether you need a different size or a full refund, our streamlined process ensures your satisfaction is always the priority.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely pack your items in their original Vault X packaging, ensuring all designer tags and hygiene seals remain intact.

• 3.
  Print and Attach Label

  Download your prepaid shipping label from the portal, print it out, and affix it clearly to the outside of your return parcel.

• 4.
  Drop Off and Track

  Hand your package to any authorized carrier location and keep your tracking receipt; your refund or exchange will be processed within 5-7 business days of receipt.